Currently open overseas distribution areas: China, Hong Kong (Macao is not open), Malaysia, Singapore. If you want to order the goods sent to Taiwan outside, Please fill in the address in detail and mark the postal number to facilitate the shipment. Please read the following carefully and confirm that you fully agree with the following contents.

■ Overseas shopping payment method

At present we provide online credit card service:   

The amount of foreign currency displayed on the website is for reference only, Commodity prices and shipping postage are calculated in NT, The exchange will be converted to the exchange rate of the credit card bank you use, It is recommended that you check with your credit card issuer.

■ Calculation method of overseas shopping freight

Ship to China (excluding Macau)
Goods ship to China, must be on the order Remarks "recipient ID card number" and "attached to the recipient ID card positive and negative photos file".

• 0 ~ 1KG to be paid NTD $ 250
• 1.01~2KG to be paid NTD $ 450
• 2.01~3.0KG to be paid NTD $ 650
• and so on, every 1KG plus be paid NTD $ 200
• The amount of each order shall not exceed NTD $ 2,500, Not more than 5KG, if more than, please split into two orders.

Ship to Hong Kong

• 00 ~ 1KG to be paid NTD $ 250
• 1.01~2KG to be paid NTD $ 450
• 2.01~3.0KG to be paid NTD $ 650
• and so on, every 1KG plus be paid NTD $ 200

• The amount of each order shall not exceed NTD $ 2,500, Not more than 5KG, if more than, please split into two orders.

Ship to Malaysia, Singapore

• 0~0.5KG to be paid NTD $ 230
• 0.51~1.0KG to be paid NTD $ 345
• 1.1~1.5KG to be paid NTD $ 460
• and so on, every 1KG plus be paid NTD $ 115
• Due to tariff restrictions: Malaysia must not exceed NTD $ 5,000 per order; Singapore must not exceed NTD $ 12,000 per order, If you exceed the limit, please split into two orders.

■ Delivery time

• Monday to Friday, but in the weekend / holiday / typhoon, etc. are delayed shipments.

■ Calculation method of overseas shopping freight

• Commodity restrictions: On ARWIN Group Online Shopping Website, Most of the products can be shipped overseas, In addition to specific product packaging and weight problems, long-distance transport may cause damage. After joining the shopping cart can not choose to ship overseas services.
• Amount limit：Due to the different customs regulations of each country, in order to avoid the problems caused by the declaration, if you need a large number of orders, it is recommended that you in accordance with the following sent to the national customs restrictions on the establishment of orders in batches. We apologize for any inconvenience!

■ Overseas shopping return handling

• Return service:

• When you receive the goods found that the goods are damaged, liquid leakage, or merchandise items, the number of inconsistent with the order, please take pictures after the opening of the package. Retain the problem of goods, broken bottle device, Speed within 2 days contact the customer service center: +886-3478-3588, and the invoice and the accompanying carton packaging complete return can be handled for return. 
• Remind you that the return goods must remain intact, In addition to the product itself, packaging, gifts are to be included, Please do not miss any one or damage the box,
• Please also pay attention to choose the appropriate way to shipped. When we do not receive the goods, or goods returned when the contents or packaging has been damaged, may affect the interests of the return, if necessary, according to the degree of damage to be charged.

• Refund Instructions:

• After the receipt of your return products, and confirm the status of finished products, the follow-up will be in accordance with the original order payment method to refund, but the products shipped and returned by the fee at your own expense. 
• Credit card: Bank processing time is about 5 to 7 working days, please follow the credit card checkout date to determine, brush refund may be listed in this month or the next month's bill. 
• Alipay: Alipay operating time about 10-14 working days, it is recommended that you can confirm with Alipay.

■ Overseas shopping customs entry, tariff issues

• Each country has import tariffs, when the goods reach the importing country, the country will be based on the type of goods and customs verification of tariffs, and has nothing to do with the way the goods shipped.
• In accordance with the law of the importing country, the consignee may be subject to import duties, VAT, customs clearance or postage charges, which will be borne by you. 
•  If the consignee does not pay the customs fee and cause the goods to be returned, you must pay the shipping and return.
• If there is a delay in the delivery of goods due to customs clearance or customs clearance in the importing country, ARWIN will not be held responsible.
• ARWIN does not issue the goods of the country of origin certificate, export visa and other related documents.

■ Membership level system

• Anyone spending $ 5,000 on a shopping site for a month, You can automatically upgrade to become a VIP member, 10% discount on non-promotional items after the next login.
• VIP members within 12 months of consumption of less than NT $ 3,000, the system is automatically downgraded to the general membership level.

■ Consumption bonus feedback

• Feedback Description:

• Where you buy $ 20 for ARWIN's official shopping site, you earn $ 1 bonus.

• Instructions for use:

• After the order is completed (about 14 days), the bonus will be presented, the use of a period of one year, expired after the invalid. 
• Bonus can be up to 50% of the total amount of a single purchase checkout.
• Bonuses can be accumulated. 

• Precautions:

• The bonus can only be used by the member in person. It is not transferable. The membership benefits are not redeemable for cash.

■ Birthday gift coupon

• Gift coupon object:

• In the previous month to become a member of ARWIN official website, You can use member's birthday coupon in the month of birthday. (E.g: March  birthday coupon is given to members of the year before February and have the personal birthday information to stay in the membership information.)

• Instructions for use:

• Birthday gift coupon is automatically transferred to your account on the 1st of your birthday month, In the birthday that month, can be seen in the shopping cart. On the birthday month the first consumption will automatically offset the total order of $ 100 (limited to the first consumption)。(For example: Birthday on March, the first consumption during 3/1 - 3/31 will automatically deduct the order amount of $ 100)

• Precautions:

• Do not convert to cash, overdue or cancel orders will not be reissued.
• If you join a member in the birthday month, birthday coupon will be effective in the next year and automatically return to the member account.

■ Overseas Shopping Other FAQ

Q1. How to shop overseas delivery?

After the order was established, we need 3-5 days to prepare the products and packaging, Approximately 10 to 20 days can be sent to the recipient.

Q2. How to check the progress of overseas shopping order delivery?

Once the goods to determine the shipment will be issued [ARWIN shipping notification letter], You can view the delivery schedule through the delivery number provided in the notification letter to the logistics inquiry system.

Q3. If the goods are not delivered, will return shipping?

You must bear the shipping costs of shipping and refund when the goods are returned due to tariff or human factors (including incomplete order address, incorrect or unacceptable).

■ Before the order should be noted

• Skin care is not a medical operation or treatment, can not immediately effective, must be long-term use to improve your skin condition.
• If you need to improve your skin quickly, we recommend that you seek the assistance of a professional physician.
• Everyone's skin condition is different, allergens are different, there is no one skin care products can be applied to all skin.
• If you are a sensitive skin, Please choose a small area after the ear to do the test, To determine no allergic reactions and then use the whole face. Abnormal skin swelling should be immediately disabled, and as soon as possible to seek medical treatment.  
• The company provides a new product, this is a private consumption of products, once opened to use, can not return. 
• For ARWIN special bag → Please note on the order note (one order is limited to a paper bag)
• If you have any questions about the purchase, payment and delivery methods, please refer to the Shopping Guide, use the online customer service system to leave a message or call customer service Tel: + 886-34783588

The ARWIN Group has the right to modify, cancel and delete activities on the shopping website and to implement it after the announcement of the ARWIN Group's official website.